Managing User Data

Hello. You have arrived at an outdated topic. Please click this link to be redirected to the updated Endpoint Protection Admin Guide.

The list of users displays when you click the Users & Groups tab and, from the Groups panel, select either of the following:

  • A specific group whose users you want to view.
  • All Groups to display all users.
You can drag a column to a new location, and sort the items in the columns. To change the sorting, hover your cursor over a column header to open the drop-down menu. The two icons in the upper right of the Users page enable you to export the user list to a CSV file, and refresh the user list.
Adding Users to Your Account

Click any of the following links to display information about adding users to your account.

  • Importing users into your account.
  • Adding users and enrolling devices.
  • Adding admin users.
Removing Users From Your Account

Use the following procedure to remove users from your account.

To remove a user from your account:

  1. Select one or more users in the list.
    Note: You can only remove non-admin users.
  2. Click Remove Selected User.
Resetting User Passwords for Android Devices

Use the following procedure to reset user passwords for Android devices.

To reset a password for an Android device:

  1. Select a user in the list.
    Note: For admin users, you must reset the password from the Account Settings option in the drop-down menu.
  2. Click Reset Password.
  3. Type the new password, confirm it, and click Save.
Enrolling Users in Mobile Protection

Use the following procedure to reset user passwords for android devices.

To reset a password:

  1. Do either of the following:
    • Select a user from the list.
    • Use CTRL-Click to select multiple users.
  2. Click Enroll.
  3. Users receive email instructions to complete the enrollment.