Viewing User Details



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You can view a list of users from the Users & Groups tab.

To view user details:

  1. Log in to the SecureAnywhere website.
  2. Click the Mobile Protection tab. The Mobile Protection console displays with the Status tab active.
  3. Click the Users & Groups tab. The Users & Groups tab displays.
  4. Click the Groups tab.
  5. Do either of the following:
    • Select a single user.
    • Select All Groups to view all users or a specific groups of users.
  6. The following table describes the columns on the user list:
    FieldDescription
     First Name User's first name.
     Last Name User's last name.
     Email

    User's email address; must be unique.

     Devices Number of devices associated with this user.
     Administrator Whether or not this user has administrator privileges.
     Group Name of group this user is assigned to. 
    • Displays only if All Groups is selected in the Groups panel.
    • Each user must be assigned to one group.
    • By default, new users are initially assigned to the Default Group.
    • If needed, you can click-and-drag a user to a new group.
  7. To add or remove columns from the display by clicking the down-arrow on a column, selecting Columns, and enabling or disabling one or more columns.
  8. To display device details associated with each user record, double-click on the user name.

    The User Details window displays with two tabs.

    • Details - Mirrors the User list, see table above. If needed, you can select a different group from the drop-down menu.
    • Devices - Provides details about each device associated with this user. The following table describes each field.
    FieldDescription
    Operating System Operating system of this device. Either Android or iOS. Informational only.
    Manufacturer Manufacturer of device. Informational only.
    Model Model name of this device. Informational only.
    Device Phone Number If applicable, the phone number associated with this device. This number is used by Mobile Protection to communicate with the device.
    Policy

    Name of policy assigned to this device.

    • The default is the policy assigned to the group this device's user belongs to.
    • You can associate a different policy with this device by double-clicking the policy name.
    • You can also design a custom policy for this device only.
    • A drop-down menu displays from which you can select the new policy.
    • Click Save when you are done. 
    Last Check-in System-supplied, the date this device last sent information to the Mobile Protection administration app. The time zone is set via Account Settings in the drop-down menu.
  9. To view the status of a device, double-click it. For more information, see Viewing Device Statuses.