Adding Admin Users



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Adding an admin user differs slightly from adding an end user. If your admin user is also an end user, that is, the admin user's devices will be secured under Mobile Protection, an extra step is needed, as described below.

In order to add admin users and assign permissions, you must be an admin user with full permissions.

This procedure describes the two methods that are available for adding an admin user:

  • To create an admin user with permissions within Mobile Protection, use the Adding Admin Users From the Users & Groups Tab procedure in this topic.
  • To create an admin user with permissions within Mobile Protection and in other SecureAnywhere applications, use the Adding Admin Users From the Drop-Down Menu procedure in this topic.
Adding Admin Users From the Users & Groups Tab

Using this method creates an admin user who has admin permissions only within SecureAnywhere Mobile Protection.

To add an admin user from the Users & Groups tab:

  1. Log in to the SecureAnywhere website.
  2. Click the Mobile Protection tab. The Mobile Protection console displays with the Status tab active.
  3. Click the Users & Groups tab. The Users & Groups tab displays.
  4. In the All Users area, click the Add a user icon. The Add User window displays.
  5. In the First Name field, enter the admin's first name.
  6. In the Last Name field, enter the admin's last name.
  7. In the Email field, enter the admin's email.
    • All users require a valid email address or they will not be enrolled.
    • Each email address must be unique within SecureAnywhere.
  8. From the Group drop-down menu, select the group to which the user will be added. 
  9. Select the Administrator checkbox.
  10. Click the Save button.
    • The new admin user receives a confirmation email with instructions and a link that they must click on to complete the registration.
    • Once the new user has been confirmed, they appear in your list of users.
    • By default, the new admin user has access to the Mobile Protection console, but cannot remove users, add admin users, or change permissions.
  11. To change this admin user's permissions, from the drop-down menu, select Manage Users, display the user, and make your changes on the Access & Permissions tab.
  12. To enroll a device for this admin user, highlight the user name and click the Enroll button.
    The user receives another confirmation email, which includes a link to the app, a temporary password, and instructions for installing the app on the device.
  13. Once the user has confirmed, you can change the default group assigned to that user.
  14. If a user has more than one device, you can add and enroll additional devices from the Devices tab and assign them to the appropriate user.
    For more information, see Adding Devices to Your Account.

Adding Admin Users From the Drop-Down Menu

Using this method creates an admin user who has admin permissions within all SecureAnywhere products associated with this account.

To add an admin user from the drop-down menu:

  1. Log in to the SecurAnywhere website.
  2. Click the Mobile Protection tab. The Mobile Protection console displays with the Status tab active.
  3. From your email drop-down menu, select Manage Admins.
    The admin user panel displays, showing the initial admin user with full permissions.
  4. Click Create New Admin button. The Create New Admin panel displays.
  5. In the Email address field, enter the email address for the new admin.
  6. For the Use Security Code during log in checkbox, do one of the following:
    • If you want to force the user to enter their security code during login, select the checkbox.
    • If you do not want to force the user to enter their security code during login, do not select the checkbox.
  7. From the Time Zone drop-down menu, select the time zone for this admin. 
  8. Select the Do you wish to give this user console access checkbox. Additional permission fields display.
  9. From the Secureanywhere drop-down menu, select one of the following permission levels:
    • Basic — Does not allow admins to add and delete users. 
    • Admin — Allows admins to add and delete users.
  10. From the Mobile Protection drop-down menu, select one of the following:
    • No Access — Does not give the admin access to the Mobile Protection website.
    • Access — Gives the admin access to the Mobile Protection webside.
  11. Click the Create admin button.
    The new user receives an email providing a link and a temporary password.
  12. When the new user clicks on the link, they are asked to complete a registration form, using the temporary password.
  13. The new admin user enters a new password, populates the other fields, then clicks the Confirm button.
    • The new admin user's name will display in the list of users under Mobile Protection.
    • By default, the new admin user does not include a name.
  14. To add a name to this admin user, from the drop-down menu, select Manage Users, click the Edit button for that user entry, and make your changes in the User Details tab.
  15. To enroll a device for this admin user, highlight the user name and click the  Enroll button.
    The user receives another confirmation email, which includes a link to the app, a temporary password, and instructions.
  16. Once the user has confirmed, you can change the default group assigned to that user. Each device inherits the policies assigned to that user's group.
    For more information, see Moving Users Between Groups.
  17. If a user has more than one device, you can add and enroll additional devices in the Devices tab and assign them to the appropriate user.
    For more information, see Adding Devices to Your Account.