Adding Devices to Your Account



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Normally, you will add devices to your account by sending users an enrollment invitation when you add the user. A user might have more than one device so you can also add and enroll devices for a user using the steps below. The steps to initiate the enrollment differ but the process is basically the same -- the user receives an email or text invitation and follows the provided instructions to access the link and type in the password. In order for you to add a device using this procedure, the user must already exist in the account.

Note: If you have Apple devices, be sure to first install the Apple MDM certificate. For more information, see Installing Apple MDM Certificates.

To add a device:

  1. Log in to the SecureAnywhere website at my.webrootanywhere.com.
  2. Click the Go to Mobile Protection button. The Mobile Protection console displays with the Status tab active.
  3. Click the Devices tab. The Devices tab displays.
  4. Click Add a Device.
    The Add a Device window displays.
  5. In the Add a Device panel, specify the device information as described in the following table.
    FIELDDESCRIPTION

    Device Details 

    Ownership

    From the Ownership drop-down menu, select one of the following device owners:

    • Company
    • Employee
    • Not Specified
    Phone Number

    If you plan to send the user an enrollment invitation by SMS.you can optionally enter the phone number

    When the phone checks in for the first time, the phone number is added to the account information at that time.

    For tablets and other devices that do not have phone numbers, you can enter another contact number for the user.

    User Details 
    Existing User Enter the email address of the user to whom this device belongs. The user must already exist in the database.
    Email Enrollment Instructions to User Select the checkbox to email enrollment instructions to the user. 
    SMS Enrollment Instructions to User

    Select the checkbox to send enrollment instructions to the user with SMS.

    Note: This option is only available if you have entered a phone number in the Phone Number field.
    Email Enrollment Instructions to Me

    At the bottom of the panel, choose one or more ways to communicate enrollment instructions: send email to the user of the device, send email to yourself, or send a text to the user.

  6. When you're done, click Save to send the enrollment invitation to the user.
    • The user must follow the enrollment instructions from the device before the device can report its status to the Mobile Protection website.
    • At that time, information from the device is uploaded to the account information, including device type, phone number, OS, and so on. Until that occurs, the device information remains blank or uses default data.