Viewing Device Statuses

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From the Devices page, you can access a list of all devices. Each entry shows the user's name and contact information; device phone number, make, model, and OS; policy, and the last time the device checked in.

The timezone for Last Check In is set in Account Settings. For more information, see Editing Administrator Account Settings.

To view status of a device:

  1. Log in to the SecureAnywhere website.
  2. Click the Mobile Protection tab. The Mobile Protection console displays, with the Status tab active.
  3. Click the Devices tab. The Devices tab displays.
  4. From the list of devices, double-click the device you want to view.
    The Device Details panel display with the Security Status tab active. 
  5. Select the Security Status tab.
    Each device has a color-coded status icon associated with it. The table below describes what each color represents.
    Color of IconDescription

    Either of the following:

    • Enrolled but not confirmed.
    • Enrolled and deleted.
     Green Enrolled, confirmed, and protected.
     Red Enrolled, confirmed, and in a vulnerable state needing attention.
     Orange Enrolled, confirmed, and possibly in a vulnerable state.
  6. If there is a problem, this panel describes the problem and displays information about what action should be taken to resolve it.
  7. You can do either of the following:
    • Run a remote scan In the upper right corner, click the Scan Now button.
    • Force a virus definitions update to the device In the upper right corner, click the Force Definitions Update button.

    If you have Mobile Protection software that is version 3.7.1 or greater, cloud definitions are always up to date, and you will not need to push them. However, if you have software that is version 3.7.0 or older, the Scan Now and Force Definitions Update buttons will be available and you will still be able to schedule and push updates.

  8. Use the tabs at the top of the panel to check the following information: