Accessing Technical Support



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Webroot offers a variety of support options. You can do any of the following:


Threat Analysis

If you are experiencing threat-related problems, you can collect log data and send it to a forum moderator for analysis.

To send log data for analysis:

  1. From the main SecureAnywhere Mobile panel, press your mobile device's Menu button.
  2. In the Settings panel, tap General Settings.
  3. Tap Support Options.
  4. Tap Collect and mail logs.
  5. Contact a forum moderator at forums.webroot.com for an email address where you can send the log file.

Force License Check

SecureAnywhere Mobile checks for changes to your subscription status every 24 hours. If you changed your subscription and want to refresh the license status immediately, use the following procedure.

To force a licence check:

  1. From the main SecureAnywhere Mobile panel, press your mobile device's Menu button.
  2. In the Settings panel, tap General Settings.
  3. Tap Support Options.
  4. Tap Force license check.