Alert Notification Descriptions



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This topic contains descriptions of all the alert notificaitons in Mobile Protection.

Those alerts marked with an asterix (*) are alerts you will see with Android clients running 3.3.0.5561 or older. Newer versions of client are policy driven, and usesr cannot change settings on devices. Please ensure users are running latest version of both Android application and iOS application posted within Google Play and Apple iTunes stores respectively.

Portal AlertWhat Causes It?How to Fix It
%d threat(s) found on your device   Android – If malware is found during scan  Remove or quarantine application.
Install Shield disabled* Android – Install Shield setting on device is turned off Work with user to enable this setting within app.
Execution Shield disabled* Android – Execution Shield setting on device is turned off Work with user to enable this setting within app.
File System Shield disabled* Android – File System Shield setting on device is turned off Work with user to enable this setting within app.

Current scan out of date
Android – Last scan is more than a week old Ensure device has internet connectivity. Scans are on a scheduler, but can be manually triggered from device.
Current definitions out of date  Android – Local definition file is more than a week old Ensure device has internet connectivity. Ensure device has internet connectivity. Definition downloads are on a scheduler, but can be manually triggered from device.
Note:

If you have Mobile Protection software that is version 3.7.1 or greater, cloud definitions are always up to date, and you will not need to push them. However, if you have software that is version 3.7.0 or older, the Scan Now and Force Definitions Update buttons will be available and you will still be able to schedule and push updates.

Scheduled scans disabled* Android – Scheduled scan setting on device is turned off Work with user to enable this setting within app.
Automatic definitions updates disabled*  Android – Automatic definition update setting on device is turned off  Work with user to enable this setting within app.
Note:

If you have Mobile Protection software that is version 3.7.1 or greater, cloud definitions are always up to date, and you will not need to push them. However, if you have software that is version 3.7.0 or older, the Scan Now and Force Definitions Update buttons will be available and you will still be able to schedule and push updates.

Secure Browsing disabled* Android – Secure Web Browsing setting on device is turned off Work with user to enable this setting within app.
Lost Device Protection disabled* Android – Lost Device setting on device is turned off  Work with user to enable this setting within app.
Insecure option enabled: Unknown sources Android – Unknown sources is enabled in Android security settings Work with user to enable this setting within OS.
Insecure option enabled: USB debugging  Android – USB debugging is enabled in Android security settings  Work with user to enable this setting within OS.
Unknown Source Shield disabled*  Android – Unknown Source setting on device is turned off Work with user to enable this setting within app.
USB Debugging Shield disabled*  Android – USB Debugging setting on device is turned off  Work with user to enable this setting within app.
Passcode is not set on device iOS Passcode not set on device iOS User must set passcode on device which adheres to policy requirements.
Device authorization requirements not met Android – Device screen lock authorization does not meet minimum policy setting User must set password on device which adheres to policy requirements.
Device idle timeout before screen lock requirements are not met  Android – Screen Lock timeout value on device does not meet minimum policy setting User must set screen lock timeout on device which adheres to policy requirements.
The user did not grant Device Administration to the client application  Android – Device Administration is turned off for Webroot application in Android security settings User must enable Device Administrator privileges for Webroot app within OS Security settings.
The device has not responded to communication requests Device has not responded to server commands for over a period of x days  Ensure device has internet connectivity.
The device has push notifications disabled  iOS app requires push notifications to be enabled User must allow push notifications for Webroot app.

The device has locations services disabled
iOS app requires location services to be enabled User must enable location services for Webroot app.
User removed MDM profile from the device iOS app recognized user removed MDM profile from device  User must re-enroll by going to Webroot app and following onscreen directions.
Webroot iOS agent is not running iOS app is not running on device Work with user to make sure Webroot app is running in background on device.
User removed Webroot iOS agent  iOS app was uninstalled by user on device or application was never installed  Send re-enrollment instructions to user from portal to re-install Webroot app.