Creating Alerts

You can now create alerts at the global level, which reduces the maintenance overhead as these can now all be handled from one shared location instead of having to manually manage individual site alerts.

Alerts can now be set up and managed centrally by selecting which type of alert you want to send, either Infection Alert, Installation Alert, Infection Summary, or Installation Summary, along with the frequency at which these alerts should be sent. You can then apply alerts to any child endpoint protection site.

Note: Global alerts created at the GSM level are visible at the Site level in view only mode

To create an alert:

  1. From the Site console, click the Global Settings tab.

    The system displays the Global settings panel, with the Policies tab active.

  2. Click the Alerts tab.

    The system displays the Alerts panel, with the Alerts List tab active.

  3. Click the Add button.

    The system displays the Create Alert window.

  4. In the Name field, do either of the following:
    • Accept the system-generated name for the alert.
    • Enter a new name for the alert.
  5. From the Alert Type drop-down menu, select one of the following to determine the type of alert:
    • Infection Detected
    • Endpoint Installed
    • Infection Summary
    • Installation Summary
  6. Click the Next button.

    The system displays the Recipients panel.

  7. Select one of the following Alert Recipients radio buttons:
    • Use Existing List
    • Create New List
  8. If you selected Create New List, do both of the following, otherwise continue with the next step.
    • In the Distribution List Name field, enter a name for the new distribution list.
    • In the Email Addresses field, enter the email addresses for the recipients of the new distribtuion list.
  9. From the Select a distribution list drop-down menu, select from any of the distribution lists you previously created.
    For more information, see Creating Distribution Lists.
  10. Click the Next button.

    The system displays the Sites panel.

  11. Select one of the following Sites to use this alert radio buttons:
    • All Sites
    • Selected Sites
  12. Click the Next button.

    The system displays the Email Template panel.

  13. In the Email Title field, enter a name for the email.
  14. In the Email Message Body field, enter the text that you want to send.
  15. To use Data Inputs, place the cursor in the text, then click any of the tags to insert the data input at that point in the text.
    Note: The following data points are unsupported in the Mac agent:
    • Workgroup
    • Active Directory
  16. When you're done, click the Finish button.