Customer Support System Overview

For business users, customer support access is now integrated with your account login. The main features are:

  • Integrated Endpoint and Global Site Management (GSM) access
  • Ticket-based system, to create a reliable history of the issue
  • Full interaction using the console and email

From the Endpoint or GSM console, click the Support tab to display the Customer Support console.

Support Tab in Endpoint Console
 
 
Support Tab in GSM Console