- Webroot SecureAnywhere Endpoint Protection
- Getting Started
- Preparing for setup
- Creating a Webroot account
- Logging in and using the Setup Wizard
- Using the Management Portal
- Accessing product information
- Sorting data in tables and reports
- Managing User Accounts
- Editing your own account settings
- Managing portal users
- Setting permissions for portal users
- Adding keycodes to your account
- Adding consoles to your account
- Renewing or upgrading your account
- Adding Site Admins
- Deleting Site Admins
- Editing Site Admin Settings
- Managing Endpoints
- Deploying SecureAnywhere to endpoints
- Changing an endpoint keycode
- Renaming endpoints
- Searching for endpoints
- Issuing commands to endpoints
- Checking scan results and managing threats
- Deactivating endpoints
- Managing endpoint upgrades and other changes
- Downloading and Forcing Updates
- Forcing immediate updates (forced polling)
- Using SecureAnywhere on the endpoint
- About Dwell Time
- Uninstalling SecureAnywhere
- Installing Web Threat Shield Chrome Browser Extensions
- Checking Status
- Viewing endpoint status
- Viewing recent threat status
- Viewing an agent version overview
- About Dwell Time
- Exporting CSV Files From Endpoint Protection
- Managing Global Site Manager
- Global Site Manager Console Overview
- Creating Dashboard Charts
- Editing Dashboard Charts
- Deleting Dashboard Charts
- Drilling Down in Dashboard Charts
- About Sites
- Adding and Editing Sites
- Tagging, Filtering, and Sorting Sites
- Viewing Additional Site Information
- Viewing Multi-Site Summaries
- Suspending, Resuming, and Deactivating Site Protection
- Adding Admins
- Deleting Admins
- Working With Admins
- Creating Policies
- Editing Policies
- Deleting Policies
- Importing Policies Automatically
- Importing Policies Manually
- Creating Blacklist Overrides
- Creating Whitelist Overrides
- Deleting Overrides
- Importing Overrides
- Creating Alerts
- Creating Distribution Lists
- Viewing Account Information
- Global Site Manager Reports Overview
- Creating Report Templates
- Creating Reports
- Generating Reports
- Accessing Report Histories
- Setting GSM-Level Data Filters
- Setting Site-Level Data Filters
- Account Settings Overview
- Creating API Client Credentials
- Generating On-Demand Reports
- Managing Policies
- Implementing policies
- Selecting a new default policy
- Creating policies
- Changing policy settings
- Renaming a policy
- Deleting policies
- Viewing endpoints assigned to a policy
- Moving endpoints to another policy
- Managing Groups
- Organizing endpoints into groups
- Adding a new group
- Applying a policy to endpoint groups
- Moving endpoints to another group
- Deleting groups
- Renaming groups
- Using the Workgroup tab in Views
- Using the Active Directory tab in Views
- Using the IP Range tab in Views
- Viewing Reports
- Generating Endpoint Protection reports
- Generating the Agent Version Spread report
- Generating the Agents Installed report
- Generating the All Threats Seen report
- Generating the All Undetermined Software Seen report
- Generating the Endpoints with Threats on Last Scan report
- Generating the Endpoints with Undetermined Software on Last Scan report
- Generating the Threat History (Collated) report
- Generating the Threat History (Daily) report
- Downloading Report Spreadsheets
- Using Overrides
- Implementing overrides
- Applying overrides from the Overrides tab
- Applying overrides to files from groups
- Applying overrides to files from reports
- Viewing overrides
- Applying Overrides From Dwell Time Popups
- Creating Blacklist Overrides
- Creating Whitelist Overrides
- Exporting overrides to a spreadsheet
- Deleting overrides
- Managing Alerts
- Implementing alerts
- Creating a distribution list
- Creating customized alerts
- Viewing your defined alert messages
- Suspending or deleting alerts
- Managing Settings
- Viewing Logs
- Using the Customer Support System
- Customer Support System Overview
- Creating Support Tickets
- Creating Support Tickets Using Email
- Filtering Support Tickets
- Editing Support Tickets
- Replying to Support Tickets
- Searching Support Tickets
- Assigning Support Tickets to Sites
- WSA Business Endpoint Protection Support
Customer Support System Overview
For business users, customer support access is now integrated with your account login. The main features are:
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Integrated Endpoint and Global Site Management (GSM) access
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Ticket-based system, to create a reliable history of the issue
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Full interaction using the console and email
From the Endpoint or GSM console, click the Support tab to display the Customer Support console.
Support Tab in Endpoint Console
Support Tab in GSM Console
