Assigning Support Tickets to Sites

When a ticket is created by customer support Agent or by email, it will not have a site related to the issue, so you will need to add a site.

To assign a support ticket to a site:

  1. Within the Endpoint or GSM console, click the Support tab. 

     

    The Support pane displays, with tickets without associated sites.


     

  2. Do one of the following:
    • Assign all tickets to the same site using the master control.
    • Assign individual tickets to different sites. 
    The tickets will then appear under the relevant site in the site filer selector.