Assigning Support Tickets to Sites
When a ticket is created by customer support Agent or by email, it will not have a site related to the issue, so you will need to add a site.
To assign a support ticket to a site:
- Within the Endpoint or GSM console, click the Support tab.
The Support pane displays, with tickets without associated sites.
- Do one of the following:
The tickets will then appear under the relevant site in the site filer selector.