Submitting Files to Webroot for Analysis

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If a file on your system is causing problems or if you know a file is safe and want it reclassified, you can send the file to Webroot for analysis. For best results when encountering such issues, contact Webroot Technical Support.

To submit a file:

1. From the system tray, double-click the Webroot icon. 
   
   
   
   
   The main interface displays.
   
    
   
   
2. Click the Utilities gear icon. 
   
   
   
   
   The Utilities panel displays with the Antimalware Tools tab active.
   
   
   
   
3. Click the Reports tab.
   
   
   
   
   The Reports panel displays.
   
   
   
   
4. Click the Submit a File button.
   
   
   
   A browser page opens where you can submit a file.
   
   
   
   
5. In the select a file field, click the Browse button, and select the file you want to send to Webroot.  
   
   
   
   
   
6. From the reason for submission drop-down menu, select one of the following:
   • Malicious file — I think this file is malicous and is a threat, but Webroot SecureAnywhere is not detecting it as a threat.
   • False positive detection — This file was detected as a threat by Webroot SecureAnywhere, but I think that it is incorrect and would like to report this as a false positive detection.
   • Monitored file — This file is being monitored under Control Active Processes in Webroot SecureAnywhere, and this monitoring appears to be impacting the file functionality.
   • Safe file — I know this file is safe, and would like it to be reviewed futher by Webroot.
   
   
   
   
7. In the Enter the characters in the image field, enter the CAPTCHA images. 
   
   
   
   
8. Select the Terms and Conditions checkbox.
   
   
   
   
9. When you're done, click the Submit File button.
   
   
   
   
   The system sends the file to Webroot; tech support will contatct you to follow up with their analysis of your issue.

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