Searching for Endpoints



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Use this procedure to search for a single endpoint or multiple endpoints through our dynamic and flexible search functionality. This proceedure also includes advanced searching options.

Note that each field or drop-down menu allows you to filter on any combination of criteria. For example, if you want to search on the status type and the policy type, then you would populate those two fields only. For additional filtering capability, enter additional information.

To search for an endpoint:

  1. From the Endpoint Protection panel, click the Group Management tab.
  2. Click the Search tab. 
    The Search panel displays.
     
  3. In the Hostename field, enter the name of the host.
    This is a free-form field, and is not case sensitive.
  4. From the Status drop-down menu, select any of the following:
    • Protected
    • Infected
    • Expired
    • Infected & Expired
    • Not Seen Recently
  5. From the Group drop-down menu, select the group in which you want to search.
  6. From the Policy drop-down menu, select the policy in which you want to search.
  7. In the Active Directory field, do either of the following:
    • Enter the active directory name.
    • Browse to the location of the active directory.
  8. From the Keycode drop-down menu, select the keycode you want to search on.
  9. From the Platform drop-down menu, select the platform you want to search on.
  10. From the Windows OS drop-down menu, select one of the following operating systems:
    • Windows XP
    • Windows Vista
    • Windows 7
    • Windows 8
    • Windows Server
    • MacOS
    • Other
  11. Do either of the following:
    • To include deactivated endpoints, select the Include Deactivated checkbox.
    • To disinclude deactivated endpoints, do not select the Include Deactivated checkbox.
  12. When you're done, click the Submit button to filter the results.
    The Management Portal displays all endpoints matching the search criteria in the right panel.

 

To perform an advanced search:

  1. From the Endpoint Protection panel, click the Advanced Searchbutton in the upper right corner of the panel.
    The Advanced Search panel displays.
     
  2. In the Agent version field, enter the agent number.
    This is a free-form field.
  3. From the Agent Language drop-down menu, select from a pre-set list of supported languages.
  4. From the VM drop-down menu, select either of the following:
    • Yes - This is the default.
    • No
  5. In the Device MID field, enter the unique Webroot-based identifier for the device.
    This is a free-form field.
  6. In the Instance MID field, enter the Webroot-based identifier for the instance.
    This is a free-form field.
  7. In the Current User field, enter the name of the current user.
    This is a free-form field.
  8. In the Public IP Address field, enter the public IP address.
    This is a free-form field.
  9. In the Internal IP Address field, enter the internal IP address.
    This is a free-form field.
  10. From the Workgroup drop-down menu, select from a pre-set list of available workgroups.
  11. In the MAC Address field, enter address of the MAC.
    This is a free-form field.
  12. When you're done, click the Submit button to filter the results.
    The Management Portal displays all endpoints matching the search criteria in the right panel.