Deactivating endpoints

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You can deactivate an endpoint so that it no longer reports in to Endpoint Protection. You can reactivate an endpoint later, if necessary. By deactivating an endpoint, you can free the license seat so you can install another endpoint in its place.

Note: If you don't want to deactivate the endpoint from the Management Portal, you can send an Uninstall command to the endpoint instead. This action retains the endpoint entry in the Management Portal, although it displays as "not seen" after 7 days. See Issuing command to endpoints.

Deactivating an endpoint

Deactivation sends an Uninstall command to the endpoint and removes the endpoint entry from the Management Portal.

To deactivate an endpoint:

  1. Click the Group Management tab.
  2. From the Groups panel on the left, select a group that includes the desired endpoints.

  3. Select one or more endpoints and click Deactivate from the command bar.

    A dialog warns you that a deactivated endpoint will no longer be able to report to Endpoint Protection.
  4. Click Yes to send an Uninstall command to the endpoint, so that it removes SecureAnywhere.
    Once SecureAnywhere is removed, the endpoint is shown in the Deactivated Endpoints group. After seven days, the status changes to "Not Seen Recently."
Note: You cannot permanently remove endpoints from the Deactivated Endpoints group yourself. Contact Webroot Technical Support if you need to clean up this list and remove old items.

Reinstalling SecureAnywhere on the endpoint

If you deactivate an endpoint from the Group Management tab, you can reactivate it later if necessary.

To reactivate the endpoint:

  1. Reinstall SecureAnywhere on the endpoint.
  2. Open the Management Portal and click the Group Management tab.
  3. Select the endpoint from the Deactivated Endpoints group.
  4. Click Reactivate from the command bar.

    The endpoint is then moved back into its former group.