Applying overrides to files from reports

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From the Reports tab, you can apply an override to a file designated as a threat so it won't be detected and quarantined again in the future. You can add overrides from these reports:

  • All Threats Seen.
  • All Undetermined Software Seen.
  • Endpoints with Threats on Last Scan, in the panel for Threats Seen on this Endpoint panel (individual endpoints only).
  • Endpoints with Undetermined Software on Last Scan, in the panel for All Undetermined Software Seen on this Endpoint (individual endpoints only).

To create an override from reports:

  1. Click the Reports tab and generate one of the reports listed above.
  2. Select the desired filename and click Create override from the command bar.

    The following dialog opens:

  3. Open the Determination drop-down menu by clicking the arrow to the right of the field. Select one of the following:
  • Good: Always allow the file to run.
  • Bad: Always send the file to quarantine.

  1. You can apply this override globally or to an individual policy, as follows:
  • To apply the override to all policies, keep the Apply the override globally checkbox selected.
  • To select an individual policy for the override, deselect the checkbox. When the Policy field appears, click the drop-down arrow to the right of the field and select a policy.

  1. When you're done, click Save.
  2. If you want to test the file's detection, you can send the endpoint a Reverify all files and processes command (see Issuing commands to a group of endpoints).