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To remove the SecureAnywhere software from the endpoint later, use the standard MSI command:
msiexec /x wsasme.msi /qn /L*v uninstall.log
The WSA agent comes in two installer formats, EXE and MSI, both of which are located under the Resources tab in your WSA console.
Installing on Terminal (RDS) Servers and Citrix XenApp
When installed on a Terminal server (RDS server) or Citrix XenApp for desktop/session brokering or hosted shared desktops, the WSA agent protects the environment by sharing its kernel module across sessions and provides a user process for each. The Webroot Management console shows the hosting server and each session as a combined single entry or device for reporting and management. The WSA agent does not support being streamed via application virtualization.
Installing on Duplicated Images or VMs
When Webroot SecureAnywhere Business Endpoint protection is installed a ‘machine ID’ is generated from various hardware and software data points including Hostname, SID and MAC address. If endpoint images are re-used without ‘sys prepping’ them, or in virtual environments where VMs are copied or provisioned from a master image and not sys prepped as part of their deployment or provisioning, the endpoints will report into the console using the same ‘machine ID’ and compete for the same position or potentially generate duplicates in the Webroot management console.
If this occurs in your Webroot management console, please uninstall Webroot SecureAnywhere Business Endpoint Protection from the affected endpoints Be sure to remove or rename the folder “WRDATA” located in %PROGRAMDATA% to ensure no configuration files remain, then, reinstall it with the “uniquedevice” command line option
“wsasme.exe /key=xxxx-xxxx-xxxx-xxxx-xxxx /silent –uniquedevice”
For this reason it is not recommended to install Webroot SecureAnywhere Business Endpoint protection within an image that will be copied or used for provisioning without first being sys prepped. In most virtual environments Webroot SecureAnywhere Business Endpoint protection should be installed after the VM has been deployed using Group policy or logon script, etc including non-persistent VM environments.
If hostnames are not unique within the deployment the “clone” install switch should be used. For example:
“wsasme.exe /key=xxxx-xxxx-xxxx-xxxx-xxxx /silent –clone”
Use this to have the agent create a persistent, unique value on the PC which will change what is displayed in the portal for the machine IDs and the hostname of the PC.
The scan log will indicate this flag being present for the administrator to be aware of which PC they're looking at, for example:
"Applied unique machine ID: C8137921"
where C8137921 matches the hostname reported in the Webroot management console, for example, PCHOSTNAME-C8137921. This value will persist if the agent is uninstalled/reinstalled so that existing agents won't move to other IDs. If the OS is reinstalled, the ID will change.
For more information on how to deploy within a Citrix environment specifically, please see this document: